Do we deliver to Ireland?
Sadly we do not deliver to Ireland yet, but watch this space as it is on the cards.
FAQs
How quickly will my parcel be dispatched?
We strive to dispatch all orders within 24 hours of receipt (excluding weekends and bank holidays). UK deliveries typically take 1–4 working days. During peak periods, such as Easter and Christmas, slight delays may occur. For the best chance of same-day dispatch, we recommend placing your order as early as possible in the day.
How can I contact you about shipping issues?
Reach out to our customer service team via email (enquiries@royalgifting.com), Monday to Friday, 8 AM to 5 PM. We’re here to assist with any shipping or delivery questions.
Can I track my order?
Yes, tracking is available for most courier services (APC, DPD). Once dispatched, you or your customer will receive tracking information directly from the courier. Small parcel services (Royal Mail 48, Yodel) are untracked unless otherwise specified.
What shipping methods are available?
We offer untracked small parcel services (Royal Mail 48 or Yodel) for UK orders up to 2kg or 3kg, and tracked courier services (APC, DPD) for heavier parcels or priority delivery.
What time is the cut-off for priority delivery?
Your order must be placed by 12pm for same-day priority dispatch. This is applicable Monday to Friday and excludes bank holidays and weekends. Orders placed after this time will be dispatched the next working day.
Do you offer courier and priority services?
Yes. We offer a variety of shipping options depending on the delivery location within the UK Mainland.
Who gets the update about my order?
The email address used to place the order will be used for any order updates.
Is VAT charged on shipping?
Yes, if VAT is applicable for the delivery location. VAT is charged on the goods and shipping during checkout.
How is my parcel packaged?
Your parcel will be packed securely for transit with our delivery partners. This can include additional protection such as paper or bubble, with an outer envelope or box. As part of our Eco Pledge we aim to reduce the amount of packaging used without compromising the quality of the packaging. This includes using recycled or recyclable materials, and reducing single-use plastic.