Frequently Asked Questions

Yes, DIY bundles allow mix-and-match; check prepacked for options.

Yes, there are two text fields where you can enter information during checkout, one for information for our customer service team, and one for delivery information that you would like to be included on the parcel.

Yes, within 30 days for unopened items; contact us to initiate.

Yes, tracking is available for most courier services (APC, DPD). Once dispatched, you or your customer will receive tracking information directly from the courier. Small parcel services (Royal Mail 48, Yodel) are untracked unless otherwise specified.

Sadly we do not deliver to Ireland yet, but watch this space as it is on the cards.

No, a live chat feature is not available at this point.

Yes. We offer a variety of shipping options depending on the delivery location within the UK Mainland.

Yes, free on orders over £29 within the UK.

Yes, physical and e-gift cards available online.

No, we do not offer a wrapping service.

Our warehouse is open Monday to Friday, it is not open on bank holidays or weekends.

Currently UK only; international shipping planned.

Some bundles may; check descriptions or contact us for details.

Orders are securely packaged in unmarked, eco-friendly materials (recycled and recyclable). Each parcel includes a label with the order reference, delivery address, and return address.

Shipping costs depend on the weight and size of the parcel. Costs are calculated at checkout and we’ll confirm them via email before dispatch if needed, allowing you to cancel if unsuitable.

Email enquiries@royalgifting.com

Reach out to our customer service team via email, Monday to Friday, 8 AM to 5 PM. We’re here to assist with any shipping or delivery questions.

Create a custom gift bundle by selecting products from a themed category (e.g., Pirate-themed gifts). The price ranges from the cheapest in-stock product to the total of all in-stock products in the category. Add any number of products to your bundle to get a 1-15% discount, based on item count (e.g., 15% off for 15 products). When added to the cart, all bundle products reflect the discount. If you remove a product from the cart, the discount is recalculated based on the remaining items.

Your parcel will be packed securely for transit with our delivery partners. This can include additional protection such as paper or bubble, with an outer envelope or box. As part of our Eco Pledge we aim to reduce the amount of packaging used without compromising the quality of the packaging. This includes using recycled or recyclable materials, and reducing single-use plastic.

Orders process in 1-2 days; UK delivery is 2-7 days, trackable via email.

We strive to dispatch all orders within 24 hours of receipt (excluding weekends and bank holidays). UK deliveries typically take 1–3 working days. During peak periods, such as Easter and Christmas, slight delays may occur. For the best chance of same-day dispatch, we recommend placing your order as early as possible in the day.

Yes, if your order includes items from multiple suppliers, you may receive more than one delivery, as each supplier ships their products separately. However, you will not be charged extra for shipping — the total delivery cost is already included in your order at checkout, no matter how many packages you receive.

Yes, SSL encryption used; we don’t store card details.

Yes, if VAT is applicable for the delivery location. VAT is charged on the goods and shipping during checkout.

Varies by bundle; see product descriptions for details.

Large furniture or high-volume orders may require pallet shipping. We’ll contact you via email with a quotation and delivery arrangements. Additional charges may apply based on volumetric weight.

Returns accepted within 30 days for unopened items; customer pays shipping.

Credit cards, Google Pay,Apple Pay; all transactions are secure.

We offer untracked small parcel services (Royal Mail 48 or Yodel) for UK orders up to 2kg or 3kg, and tracked courier services (APC, DPD) for heavier parcels or priority delivery.

Your order must be placed by 12pm for same-day priority dispatch. This is applicable Monday to Friday and excludes bank holidays and weekends. Orders placed after this time will be dispatched the next working day.

This depends on the contact information you enter in the delivery address. If you enter your contact information then you will get the notifications from the courier, if you enter your customer’s, they will get information during the parcel’s journey.