Privacy Policy

Last updated: 9 November 2026

This policy explains, in plain English, what personal information we collect when you use this website or buy from us, why we collect it, who sees it and what your rights are.

Who we are

Royal Gifting is operated by Retail Web Works Limited, a company registered in the UK (company number 16465992). Our registered address is 2nd Floor College House, 17 King Edwards Road, Ruislip, London, HA4 7AE. We are the “data controller” of your information.

For anything to do with your privacy, email enquiries@royalgifting.com.

What we collect when you order

• Your name, billing and delivery address, email address and phone number
• What you ordered, what you paid and any delivery notes you give us
• Your IP address and browser details at the time of your order, which help us to spot fraud
• If you create an account, your login details and order history

Card payments are handled by our payment provider, Stripe. We do not see or store your full card number.

What we collect if you join our newsletter

If you sign up, we keep your email address, your IP address and the date and time you signed up and confirmed, as a record of your consent. We email you once to confirm your address, and only add you to the list if you confirm. We use your address to send you marketing emails and your discount code. You can unsubscribe at any time using the link in every email.

If you unsubscribe, we keep your email address on a suppression list, so that we don’t email you again and so that each address only receives one sign-up discount.

How we track visits to this website

We want to be straightforward about this. We run our own visit tracking, so that we can see how the site is really used, which advertising is working and where problems occur.

Nothing is recorded by this tracker when a page simply loads. The first time you interact with a page, for example by moving your mouse, scrolling, tapping or pressing a key, we record one entry containing:

• Your IP address and the country it indicates
• The page address, the date and time, and the website that sent you here
• Your browser details and screen size
• Any advertising campaign information in the page address, such as a Google or Facebook click reference

We keep these records for 12 months, and then they are deleted automatically. We use them ourselves and do not sell them. Your IP address is also used to work out your country, because we do not accept visits from some countries.

You can opt out of this tracking at any time by declining statistics cookies through our cookie banner, or later through the “Manage Cookies” link at the bottom of every page. Your choice is saved in this browser, so you would need to make it again on another device.

Cookies, Google and advertising

Our website uses cookies to run your basket and account. With your consent, given through our cookie banner, we also use Google Analytics and Google Ads to measure visits and the performance of our advertising. You can change your choices at any time through the “Manage Cookies” link at the bottom of every page. Our Cookie Policy lists every cookie we use.

Why we use your information, and our legal basis

• To fulfil your order and provide customer service: this is necessary for our contract with you.
• To keep tax and accounting records: this is a legal obligation.
• To prevent fraud, keep the site secure and understand how it is used (including the visit tracking above): these are our legitimate interests, and you have the right to object.
• For marketing emails and advertising cookies: we rely on your consent, which you can withdraw at any time.

Who we share it with

We only share what each party needs to do its job:

• The suppliers who fulfil your order. Our products are sent directly by our suppliers, so we give them your name, delivery address, email address and phone number, along with the items to be delivered. If your order includes items from more than one supplier, each one receives these details for its part of the order.
• Delivery couriers, who may receive these details from us or from our suppliers so that they can deliver your order and keep you updated.
• Stripe, to take payment.
• Google, for analytics and advertising, if you consent.
• Our website hosting and technical service providers, and our accountants and professional advisers where needed.
• Authorities, where the law requires it.

We never sell your personal information.

Transfers outside the UK

Some of our team, and some of the service providers we use, including Stripe and Google, are based outside the UK. This means your information may be accessed from or transferred to other countries. Where this happens, we take steps to protect it as UK law requires, such as using UK-approved contract terms where they apply.

How long we keep it

• Order and payment records: at least 6 years, as required for tax and accounting purposes
• Accounts: until you ask us to close your account, apart from the order records above
• Visit tracking records: 12 months
• Newsletter: while you are subscribed. After you unsubscribe, your email address is kept on a suppression list

Your rights

Under UK data protection law you can ask to see the information we hold about you, have it corrected or deleted, restrict or object to how we use it, and receive a copy to pass on to someone else. You can withdraw consent at any time. Some information, such as order records, may have to be kept by law.

To use any of these rights, email enquiries@royalgifting.com. There is normally no charge.

Complaints

If you are unhappy with how we have handled your information, please tell us first so we can put it right. You also have the right to complain to the UK Information Commissioner’s Office at ico.org.uk/make-a-complaint.

Changes to this policy

If we change this policy, we will publish the new version here with a new “Last updated” date.